We hope that this post finds you healthy and safe. During this difficult time our team is committed to making your PS/Ship experience the best it can be.
Realizing that many employees may be working remotely for the first time, we wanted to share the tips below to help make the transition as smooth as possible.
Additionally, we’ve prepared draft language for firm wide communications and an editable Quick Reference Guide for communicating with end users about how to use PS/Ship remotely. Click here to download these materials.
Working Remotely with PS/Ship:
- Anyone can use PS/Ship remotely, provided they have a VPN connection to your corporate network. From there, all that’s required is either the Outlook Add-In, or the correct URL to navigate to your internal PS/Ship shim. This URL is unique to your organization, and may be similar to: psship.mylawfirmnamegoeshere.com. If you do not know the URL for your company, reach out for us at email@example.com and we’ll help you find it.
- We’ve add a link on the Print Label page to guide users on where to find a drop off location nearby their home (or other remote work location).
- Remind users that labels generated in PS/Ship can be “printed to PDF” and emailed to remote workers. This might be especially helpful for your support staff to utilize as they support remote workers not familiar with creating their own shipping labels. See supporting materials referenced above.
- If possible, prepare some “ship from home” care packages that include carrier shipping envelopes, small boxes, and sleeves to attach labels. These can be deployed to heavy shippers or on demand, and will help your users operate efficiently.
- For PS/Receiver customers, we have the option to allow users to specify Out-of-Office messages and special delivery instructions (“Please forward packages to my home address.”) from within PS/Ship. These instructions would then be presented to your support staff in the mailroom to properly route inbound shipments.
- We’ve prepared draft language for firm wide communications and an editable Quick Reference Guide for communicating with end users about how to use PS/Ship remotely. Click here to download these materials (same as above, just mentioning again in case you just skipped straight to the list!).
Please take care during this disruptive time, and don’t hesitate to reach out to us with questions or comments at firstname.lastname@example.org, or (510) 559-7200. We sincerely appreciate your business and are here to help however we can.
Nick Adams, CEO