The Net Promoter Score (NPS) is an index ranging from -100 to +100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product and/or service and the customer’s loyalty to the brand.
According to Bain & Co., the creator of the NPS system1, ‘Any NPS score above 0 is “good.” It means that your audience is more loyal than not. Anything above 20 is considered “favorable,” while above 50 is “excellent,” and above 80 is “world class.” 2’
In an independent 2020 survey of approximately 20% of our customers, Lynch Marks earned a Net Promoter Score of +96 with no detractors, aka “World Class” status, which makes us immensely proud.
We also know that we can’t rest on our laurels and that’s why we are relentless in our pursuit of setting the industry standard for products, reliability, and support in serving the needs of our clients who demand the very best. Since 2002, we’ve delivered solutions that help our customers get their work done more efficiently while realizing significant costs savings. While our NPS is +96, we are also proud to tout another figure – 98% customer retention since 2002.
As the pace of change accelerates, we’re committed to continuously delivering innovative solutions and supporting the ‘new normal’- distributed workplaces with leaner staffing. Our recently released Voice Proof of Delivery solution enables employees to safely deliver and receive packages in a “touchless” fashion, and our unique Invoice Processing Dashboard allows accounting staff to quickly assess the status of invoices received, being reviewed, and paid. Be on the lookout for more world class transformative solutions from us that save time and money.
If you have ideas that will make our products or services better, please let us know. And equally important, if you have any concerns about our products or services, we want to be the first to hear. Our goal is to make sure customers continue to be raving fans, letting our NPS score and customer retention rate speak for themselves.